Customer Support Outsourcing
Friendly, Responsive Customer Support Outsourcing to Keep Your Customers Happy.
- Omnichannel Support: Deliver seamless customer experiences across all channels—phone, email, chat, and social media—and stay connected with your customers wherever they are.
- Actionable Insights: Utilize analytics to gain deep insights into customer behaviors and preferences, allowing you to tailor responses and improve service quality while reducing operational costs.
- AI-Powered Automation: Leverage advanced AI tools to automate routine tasks, ensure faster response times, and provide personalized solutions, boosting customer satisfaction.
Monitor Your Business in real-time with our Virtual Contact Center
Don’t wait until the end of the month to understand how your business communications are flowing – or not flowing. Our customer support outsourcing system allows you to view what is happening in your business phone system in real-time, including:
Availability
Which team members are available, away or on a call?
SLA Limit Check
The percentage of calls outside of your SLA limits.
Volume
How many calls are taking place at any given time?
Inbound Contact Center Services
Estellarz’s experienced customer agents deliver a full range of inbound contact center services. We can set up dedicated call numbers, customized websites, or earmarked emails that provide customers with uninterrupted support for all their inbound communication.
Our inbound call handling center is equipped to handle all customer requests, including product questions, order placement, billing charges, membership details, returns, and complaints. Our inbound call answering services extend to lead generation, sales acquisition, and customer retention programs across various industries, ranging from public services to luxury brands.
Outbound Contact Center Services
Estellarz’s skilled customer agents also provide comprehensive outbound contact center services to enhance customer engagement and drive business growth. Our team can manage personalized outbound campaigns, including follow-up calls, appointment scheduling, customer surveys, and product promotions, ensuring your message reaches the right audience at the right time.
Our outbound call-handling services include telemarketing, lead qualification, appointment setting, and proactive customer retention strategies. Whether you’re focused on increasing sales, gathering valuable feedback, or reconnecting with past clients, we have the expertise to support outbound efforts across diverse industries, from tech startups to established luxury brands.
Your burning question, answered
Can Estellarz handle both small-scale and large-scale customer support needs?
Absolutely. Whether you need a small team to handle specific tasks or a fully staffed call center for large-scale operations, we can scale our services to match your requirements.
What customer support services does Estellarz offer?
Our support services include phone support, email and chat handling, product inquiries, order processing, billing assistance, customer retention, telemarketing, lead generation, and more.
How does Estellarz ensure high-quality customer interactions?
We prioritize quality by employing experienced agents trained in customer service best practices and then evaluating them on very high standards.
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