Premium Healthcare BPO Services
Reliable Healthcare BPO Services to Enhance Patient Care and Operational Efficiency
- Customer Support: Handles patient inquiries and resolves issues related to services, billing, and appointments.
- Insurance Verification: Confirms insurance eligibility and coordinates with providers to manage coverage and prior authorizations.
Maximize Savings and Efficiency with Expert Healthcare BPO Services
Save up to 80% on labor costs, making your medical sales and support operations more efficient. Partner with specialized offshore teams and elevate the efficiency of your healthcare processes. From routine administrative tasks to specialized support, we empower you to focus on patient-centric growth.
Medical Transcription
Converts voice recordings from healthcare professionals into accurate written reports covering consultations, procedures, and test results.
Appointment Scheduling
Manages patient appointments, coordinates provider schedules, and sends reminders using healthcare software.
Medical Billing and Coding
Processes insurance claims and converts medical procedures into standardized codes like ICD-10 and CPT.
Patient Data Management
Updates and manages patient information in EHR systems while ensuring data privacy and compliance.
Medical Research and Reporting
Assists with data collection, report compilation, and documentation for clinical research.
Claims Processing
Reviews and processes insurance claims, ensuring compliance and resolving discrepancies.
Inbound Contact Center Services
Industry expertise
Proven operational performance by talented resources guided by a global management team with deep US medical support services knowledge.
Availability of resources
Scalable operations with an extensive talent pool of skilled agents, data specialists, and medical transcriptionists, to name a few—ready to work from our state-of-the-art workspaces or remotely.
Innovative technology
Remarkable, personalized, and 24×7 customer experiences through specialized automation & Artificial Intelligence (AI) support and leading-edge omnichannel technology.
99.999% network availability
Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.
Seamless client experience
Risk-free transition, hands-on focus, and cultural alignment through local Client Relationship Managers and dedicated advanced medical support assistant.
Medical Support Assistant and Modern AI-integrations
The playbook for growth is being rewritten. We believe the future belongs to the modern enterprise that embraces AI-integrated business operations—a business that can anticipate and act instantly to seize opportunities amid rapid change boldly.
Innovative partnerships are essential for payers, providers, and pharmacy benefits managers to succeed in the competitive healthcare field. Estellarz helps clients rethink how they create value, innovate, and grow by combining medical business and process expertise with intelligent digital platforms to optimize business operations.
Your burning question, answered
What types of tasks can Estellarz's Medical Support Services handle?
Our Healthcare BPO Services cover various tasks, including medical transcription, appointment scheduling, billing and coding, patient data management, insurance verification, and customer support. We also assist with medical research, healthcare marketing, claims processing, and administrative support.
How quickly can Estellarz provide support for my healthcare business?
Yes, flexibility is a core benefit of our resource augmentation services. Whether you need to scale up during peak periods or reduce resources once a project is complete, we can adapt to your changing requirements quickly and efficiently.
How do you ensure compliance with healthcare regulations in your services?
We strictly adhere to healthcare regulations such as HIPAA to ensure data privacy and security. Our team is well-trained in compliance, and we use advanced systems to manage sensitive information and maintain confidentiality across all services.
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